Our return policy at Almaty Global Fashion Pvt Ltd ensures a hassle-free process, so you can shop with confidence. Check out our detailed return guidelines below for more information
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We offer 7 days hassle-free returns from the date of delivery and a further 5-7 days for the returned product(s) to reach us. We also offer reverse pick-up services at no additional costs or charge.
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Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to availability of the service in your area pin-code.
- For COD orders, a coupon code will be provided in the span of 5 working days from the day of return pickup on your registered e-mail address/contact number.
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Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.
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Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.
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Payments made with COD option WILL RECEIVE A COUPON CODE WORTH THE SAME AS YOUR ORDER VALUE WHICH IS VALID FOR 1 YEAR FROM THE DATE OF ISSUANCE OF THE COUPON CODE.
- Shipping Charges are Non-Refundable
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You can get in touch with us about any issues at our customer support portal or drop us a line at support@almatyfashion.com and we will be happy to help. For a faster response, send us a message on Instagram support@almatyfashion.com. You can also reach us on +91 9821017818 . All queries will be solved between Monday-Saturday, 10:00 AM to 7:00 PM IST All pending queries will be solved on priority the next day.
- Please note that we do not solve customer queries on WhatsApp.
- Cancellations will only be possible till the order has not been dispatched from our warehouse.
- To maintain strict hygiene standards of our products, we do not accept returns on certain product categories, including but not limited to accessories, masks, boxers, briefs, trunks and perfumes. Almaty may, at its discretion and without prior notice, change the products or categories to which this policy would apply.
- Once a product is exchanged and is delivered, no further actions such as exchange or refund would be applicable on that order.